Update Does Not Work

grandMA3 User Manual » Troubleshooting » Update Does Not Work

Version 2.0

There may be several reasons for a software update to fail:

Broken Installer Package

	Restriction:
	The installer package zip file may be broken after the download.

1. Delete the old installer package.
2. Download a new installer package.

Installation from the Zip File

	Restriction:
	Do not install the software from the zip file.

1. Unzip the file to your computer's hard drive.
2. Install the software from the uncompressed folder.

Broken USB Flash Drive

	Restriction:
	Older USB flash drives may be worn and cannot be read correctly.

• Format the USB flash drive.
• Replace the USB flash drive with a new one.

	Hint:
	New out-of-the-box USB flash drives may come without a partition table.

1. Check the USB flash drive by copying and pasting other files and folders from one computer to another.
2. Copy the installation packages if the USB flash drive works perfectly.
3. Perform software update.

Broken USB Port

	Restriction:
	The USB port may be broken on the grandMA3 device or the computer.

• Use a different USB port.
• Update the USB port driver.
• Replace the broken USB port.

Broken USB Cable

	Restriction:
	The USB cable may be broken.

• Use a different USB cable.