grandMA3 User Manual Publication

Clean Start

grandMA3 User Manual » Troubleshooting » Clean Start
Version 2.1

A clean start clears the current show and all user settings as the grandMA3 software boots. This may be a helpful troubleshooting step in cases where the software boots normally but encounters an issue when the show file loads.

Clean Start a grandMA3 console, Replay Unit, or Processing Unit

Important:
This process relies on the Ctrl or control key commonly found at or near the bottom-left or bottom-right corner of an alpha-numeric keyboard.
For devices without an integrated keyboard, an external USB keyboard is required.

To perform a clean start on a grandMA3 console, replay unit, or processing unit:

  1. Make sure the integrated keyboard is functional or connect an external USB keyboard.
  2. Boot or reboot the device, watching for the mode selection pop-up.
  3. When the mode selection pop-up appears, press and hold the Ctrl key.
  4. While holding the Ctrl key, tap the desired mode in the mode selection pop-up.
  5. Once the mode selection pop-up disappears, release the Ctrl key.
  6. The device completes the boot process with no show file loaded and all user settings reset to factory defaults.

Clean Start grandMA3 onPC

  • To perform a clean start on a Windows system, run the grandMA3 onPC x.x.x.x Clean Start app from the MA Lighting folder.
  • To perform a clean start on a macOS system, press and hold the option key on the keyboard and then open the grandMA3 onPC application. An alert pop-up appears, confirming the clean start operation. Click Continue to proceed with the clean start. Otherwise, click Cancel.

The software starts with no show file loaded and all user settings reset to factory defaults.