Support

Contact us for any questions about your MA product.

MA Lighting and its extensive distributor network offer unparalleled technical support. Call on our expertise for help with any problem, no matter if it is about operation, software features, software installations, or troubleshooting.

Help

Find our help in the onPC software. 

• Tap  twice in the control bar.
• To use our context-sensitive help, tap  in the control bar and tap a UI element to open the corresponding help topic.

For more information on the help see About the Help in the grandMA3 User Manual.

Online Manuals

All MA product-related manuals are available as online versions. Just select your MA product and click on the respective link. All further documents can be found in our download area. Go to https://www.malighting.com/training-support/online-manuals.

Video Tutorials

Get tips and tricks from our MA experts on your MA product.

MA offers a whole range of videos on how to use your MA product in the best possible way. Just select your series and click on the links to watch the videos on our YouTube channel. Go to https://www.malighting.com/training-support/video-tutorials.

MA Forum

Share your knowledge and get help from other MA users.

A community can be stronger and better than the individual. Be part of the MA community! Go to https://www.malighting.com/ma-university/ma-forum/.

Fixture Shares

In our MA Fixture Share you will find a comprehensive database of different fixture types for grandMA3, grandMA2 (including dot2), and grandMA. You can also find the grandMA2 GDTF Converter there. Simply upload the GDTF file and it will be converted into a grandMA2 Fixture Profile.

The GTDF Share contains a comprehensive library of all available GDTF files with all relevant modes and firmware versions. Like the MA Fixture Share, this database is continuously updated.

For more information see: https://www.malighting.com/training-support/fixture-shares.

Local Support

If you have a question regarding your MA Lighting product, please first of all contact your local MA product specialists.

Central Support

If you are in need of further assistance or manufacturer support, please fill out an email request on https://www.malighting.com/ma-university/support-request/ in Training and Support. Your request will automatically be sent to support@malighting.com (in English or German). This email service is monitored during MA Lighting's regular business hours in Germany from 8.30 am until 5 pm, Monday through Friday.

Emergency Hotline

In cases of device-related or show-related emergency during or shortly before a show, please contact the MA Lighting support hotline.

Phone +49 5251 68 88 65 99

Please note that this 24/7 hotline is for emergency cases only.

Intellectual Property

MA Lighting Technology has registered multiple patents, trademarks, design patents, and utility models for its products.
We will take legal action against the violation of this intellectual property.

For more information see: https://www.malighting.com/intellectual-property.

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